Don’t learn The Phoenix Mission for great literature, witty dialogue, and nicely-crafted characters. Instead, learn this book for a simple yet informative introduction to why effectively-run IT departments are gaining a competitive edge.
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Book Description : When conflict brews at the office, itrsquo;s a managerrsquo;s job to cool things down. We all know conflict is unavoidablehellip;especially in the workplace. Whether itrsquo;s a fight over resources, a disagreement about how to get things done, or an argument stemming from perceived differences in identities or values, itrsquo;s a managerrsquo;s role to navigate relationships, and build compromises and collaborations. Conflict 101 gives readers the tools they need to ensure not only that employees get back on track, but that disagreements breed positive results. Readers will learn how to: bull; Build trust bull; Harness negative emotions bull; Encourage apologies and forgiveness bull; Use a solution-seeking approach bull; Say what needs to be said Incorporating anecdotes taken from the authorrsquo;s twenty years of experience as a conflict resolution professional, the book helps readers more deeply understand how conflict is created, how to respond to it, and how to manage it more effectively.